By implementing sms solution in Call centers, better data management is possible by efficient management of inbound & outbound queues thus saving loads of time and staffing expenses. Several instances include:
Automating sms for standard queries/requests like balance request, order status, scheduling of employee staffing, payment reminders.
In the facility management sector, complaints that require urgent attention are resolved by sending SMS to each complaint posted. SMS are sent to business/customers regarding status updates.