Perfect communiqué towards patient centric approach
Arguably being the multifaceted competitive industry in the market, healthcare sector tends to adopt a solution involving cost control coupled with better-quality service, effective data management and firsthand patient oriented approach.
With an objective of making available instant patient communication and enhancing organization value, healthcare providers espouse SMS as the ultimate means to realize their goals through our following solutions:
SMS offers healthcare organizations an ideal platform to book, confirm, reschedule and cancel appointment bookings at the mere click of a button directly to the user’s mobile phone thus making the whole appointment booking process a tranquil affair
The user calls the healthcare provider call centre for making an appointment. Once a booking slot with consultant has been obtained, a confirmation is sent to the user’s mobile in the form of a SMS.
An instant sms confirmation is received in the user’s mobile confirming the booking made earlier. The user also has the option to reschedule the consultant booking in the event of an emergency by sending sms to the healthcare provider.
Healthcare organizations can send in appointment reminders, new doctor appointments, rescheduled appointment confirmations directly to the patient’s mobile via SMS thereby reducing the probability of missing an appointment.
In this modern digital era with healthcare providers focus more on a patient centric approach. E-Prescription is an ideal platform to suit these needs and allows easy dispensing of medication with improved patient safety.
The healthcare consultant meets the patient during the course of the appointment and electronically records the signs & symptoms of the patient and enters the prescription details of the medicines to be dispensed for the respective patient in the system.
The patient receives a multi digit number as SMS in his/her mobile. This SMS can be taken to the pharmacy for availing the medication which shall be instantaneously dispensed from the pharmacy without any frills.
Diagnostic results are sent to patients via SMS for improving operational competence within the healthcare sector. Test results sent via SMS to patients serves as an attractive opportunity especially for time-poor patients. Another option for maintaining privacy concerns shall involve sending SMS to patients informing that diagnostic results are all set for collection.
The laboratory consultant meets the patient during the course of his/her visit for testing and collects the required patient sample for electronic recording of the test levels of the patient in the system.
The diagnostic report reviewed by the healthcare consultant is sent to the patient as SMS. An alternate option for the healthcare facility involves sending SMS to patient that the diagnostic result is ready for collection.